
Frequently Asked Questions.
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Fensa is a governing body that we are registered with, they monitor building regulation compliance for replacement windows and doors.
Because we are a Fensa registered installer this means we are open to receive checks on our work verifying that we are fitting to a certain standard and that our products are energy efficient,
You will recieve a Fensa certificate sometime after installation and will be proof that your installations are compliant, energy efficient and registered. This is used if you choose to sell your home.
You can check a company is registered by searching a companies name on Fensa number on the Fensa website or you can click here to look at our certificates.
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We are not a company that frequently folds or changes names and we have been around for 48 years never changed, so you can feel secure with us.
In the rare case that the company ceases operation, any deposits you have payed will be refunded and all guarantees will be upheld by the insurance company.
This is just a precaution but we will still be here when the cowboys have left town.
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The U-value is also known as thermal transmittance, this is the rate of transfer of heat through a product and is measured as W/m2k.
This can be easily described as how much heat is lost through a product which is important when you want your home to ne more energy efficient and retain the heat.
Part L in building regulations came to force and this required companies to meet set maximum U-value levels in products.
Not only does all our products meet these standards but some even exceed these standards, meaning you will have a warmer home.
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Trickle vents are mandatory in our windows with openings aswell as patio door frames and french door frames, this is dependant on where these will be installed in your home.
It is the law to have trickle vents and came into force June 2022, this requires all newly installed window and door frames to have vents to ensure appropriate ventilation in every dwelling.
We do have these in the showroom so pop in if you would like to see how they work and how they would benefit you.
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After your consultation, you will recieve a free quotation and this can be sent through by either email or post, this can take up to 5 days if by post, if you think you havent recieved the quote after that time you can call and let us know.
When you have recieved the quote, you have no obligation to go with it and we will not phone you or give you any surprise visits. if you would like to go ahead though then you can call the office and we will be happy to talk it through with you and proceed to the next steps.
If you would like a free quotation then you can call us on 01623 55188 or you can click here to fill a form.
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Our fitting team will always leave your house clean and tidy.
After the installation, the team will bring your windows and doors back to us and they will be sent to be recycled into new pvc polymers.
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The Fensa certificate will be sent through the post by Fensa themselves, this could sometimes take up to 2 months but dont worry you are still registered on their system and it will get to you.
The Guarantee will be sent by post and could take up to a month or more but your guarantee is valid from the date of the finished installation.